Student Grievance Procedures

ICRI Centre For Life Sciences & Professional Management has designated staffs responsible for student counseling, advisory and support services like:

• Orientation programmed for students
• Assistance to students facing difficulties adapting to the new environment
• Accommodation advice and information (if any)
• Advice on courses and post-graduation opportunities
• Advice to students on internal grievance procedures

Student support personnel: Ms. Evon Kung
Contact no: +65 62936294
Contactable email: evon@icriglobal-research.com

Student’s feedback / complaints are to be documented using the Student Feedback / Complaint Form.

Note: Feedback / complaints received from email shall be managed using email correspondence.

The responsibility of staffs to ensure Student Feedback / Complaint are properly handled are defined in the Student Feedback / Complaint Form to ensure effectiveness in resolving the issues that were raised.

ICRI Centre For Life Sciences & Professional Management will keep complainant informed of the status of the complaint investigation.

Initial response to a complaint by ICRI Centre For Life Sciences & Professional Management should be within 2 days upon receipt.

ICRI Centre For Life Sciences & Professional Management shall resolve complaints within a maximum of 21 days upon receipt of the complaint.

In the event that the Student and ICRI Centre For Life Sciences & Professional Management is unable to resolve the dispute in accordance with the grievance procedure above, the Student and the institutes shall refer the dispute to CPE Student Services Centre (SSC) for mediation prior to instituting any legal action or proceedings.

The CPE Student Services Centre (SSC) is a one-stop service point to address students’ enquiries, provide authoritative and reliable information on studying and living in Singapore, and offer support to students who encounter problems during their course of study.

Refer to CPE website http://www.cpe.gov.sg/ for more details.

Address

1 Orchard Road (YMCA Building),
#01-01 Singapore 238824
Nearest MRT: Dhoby Ghaut (Exit A)
Tel: (65) 6592 2108
Fax: (65) 6337 1584
E-mail: CPE_CONTACT@cpe.gov.sg
Website: www.cpe.gov.sg