Our Refund Policy

The Institutes has a refund policy as stated below:

A. REFUND due to the Institutes non-performance

• Non-commencement of Course without good reason on commencement date.
• Non-completion of Course without good reason by completion date.
• Termination of Course without good reason prior to course completion.
• Breach of obligation under the Standard Student Contract.

Amount: Entire amount of the Tuition Fees (plus GST) and application processing fee less 3rd party charges (e.g. ICA application fee, insurance or escrow charges, bank charges for sending money back to students)
Time Frame for Refund: Within 7 working days with necessary documentation

B. REFUND due to ICA not approving the student pass

Amount: Entire amount of the Tuition Fees (plus GST) less 3rd party charges (e.g. ICA application fee, insurance, bank charges) less a further $500 refund charge
Time Frame for Refund: Within 7 working days with necessary documentation.

C. REFUND due to Student’s withdrawal

Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated in the table below:

Time Frame for Refund: Refund made within 7 working days from effective date of withdrawal.

Students have a 7 days cooling off period after signing the contract, during which they are entitled to get the maximum refund as above.

Course deferments (e.g. the student is outside Singapore and requests to defer his admission) are only allowed for those who have not collected their student pass. A deferment fee will apply. Deferments are not allowed once the student pass has been collected from ICA, as there will be a need to cancel the pass. Once the student has applied for a deferment, it is deemed that the course has already commenced for more than 7 days, and there will be no refund of the fees.

Full details of the policy are also available on student contract.

The institutes will regularly review its refund policy to ensure that it remains fair to students.

Refund Procedure

The institutes’ refund procedure covers the following commonly occurring situations:

• Institutes’ non-performance
• ICA not approving the student pass
• Student changes his mind during the 7 days cooling period
• Student’s withdrawal
• Course deferment
• Student going to a Government institutes for further studies

The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc) is as follows:

• The student gives a written letter to the institutes requesting a refund with the reasons.
• Institutes Administrator presents the case to Principal.
• The student is counseled for mitigating the reasons stated in his application by the Principal.
• Once the Principal approves for the refund after counseling, the application moves to the Institutes Administrator.
• Institutes Administrator looks into the student’s eligibility for a refund. She calculates the amount of refund and talks to the student showing the breakdown of the refund. The student then signs an acknowledgement form.
• After Principal has approved, Institutes Administrator writes to the escrow account provider (if the student is on this scheme) to return money to students. The institutes will then email a copy of the acknowledgment given by the escrow account provider to the institutes. The escrow account provider will refund the money direct to the student.

The procedure for a institutes initiated refund (due to the institutes not performing / ICA not approving the student pass, etc) is as follows:

• The Principal / Management Team decide not to run the course.
• Upon receipt of written confirmation that the course will not run, Institutes Administrator calculates the amount of refund due to the students and obtains approval from Principal to give the refund.
• After Principal has approved, Institutes Administrator writes to the escrow account provider (if the student is on this scheme) to return money to students. The institutes will then email a copy of the acknowledgment given by the escrow account provider to the institutes. The escrow account provider will refund the money direct to the student.